FAQs

Let’s chat about what you are thinking, what steps you have already taken and what your budget and timeframe are.

Absolutely! We approach every project as if we were the clients, ensuring transparency throughout the process. You deserve to see the work being completed in relation to your investment.

Once clients sign their proposal, it becomes the “estimate” we track on the builder side of our Cloud Based Administrative Software. Each week, we select specific line items that have been completed and apply a percentage to that week’s invoice. Clients can review Job Logs to see what has been accomplished that week and verify it against the corresponding invoice. Please note that separate deposits may apply outside of weekly invoices for items such as cabinets, countertops, appliances, and plumbing and electrical fixtures.

This is your project, we are here to make it come to life. The Contract Price is for what we discussed at the onset of your project. We do our best to include everything, but if there are items we do not do, we do not invoice for them, just because they were on the Estimate. As we discussed with “how your billing works,” we invoice clients for work that has been completed.

If you want to add to the scope of work, we utilize Change Orders for items you want to add to the project we did not originally estimate for. We will compile pricing, submit the Change Order for you to review, and you are able to Accept or Decline. If accepted, your Running Job Total will automatically be adjusted.

Construction projects often come with unexpected challenges, especially with older houses — it’s simply part of the process. While we do our best to anticipate potential issues during the estimating phase, the true scope often becomes clear only once demolition begins. When changes arise, we work closely with you to discuss options, provide estimates through a Change Order for your review and approval, and adjust the project plan accordingly. We hate delivering bad news, but if unforeseen challenges occur, it is our responsibility to promptly notifying you, discussing any issues, and developing a clear solution and action plan.

We view ourselves as custodians of your home, committed to managing your project with care and precision. We will guide you through the entire process of renovating, remodeling, or expanding your space. To ensure that we dedicate ample time and attention to each project, we intentionally limit the number of active projects we take on. As a result, there may be a brief delay before starting your project after signing the contract. Our goal is to avoid beginning demolition only to have to pause work, ensuring a smooth and efficient process from start to finish.

Custom remodeling, renovations and additions are our specialty. We believe that there is no one-size-fits-all approach to projects. While some similarities may exist, every project is uniquely crafted to meet your specific needs. Our portfolio includes kitchen and bathroom remodels, outdoor living spaces, and home additions, and we gladly take on projects that others may shy away from.

To exceed expectations and build strong relationships with our clients, we prioritize thorough planning and open communication among everyone involved in making your vision a reality. We genuinely care about our homeowners and see ourselves as an extension of your family. Our team, composed of highly skilled professionals both in the field and in administration, is committed to delivering quality craftsmanship and exceptional attention to detail.

Absolutely! This is your project, and we are here to support your vision. From our Initial Consultation through the Discovery and Feasibility Phase, we take comprehensive notes to create a detailed scope of work document. This document serves as the foundation for obtaining estimates from our subcontractors based on everything we’ve discussed. Typically, this includes all your desired features without initial cost constraints.

We believe it’s not our role to dictate how you spend or save your money. Instead, our responsibility is to present everything you want, allowing you to decide what to move forward with. Value is subjective; what one client finds essential, another might consider excessive. We work closely with you to achieve your desired look while staying within your budget.

We also strive to include everything we anticipate the project will need. While it’s impossible to foresee every detail, we prefer that the Contract Price reflects the majority of your project’s total cost (excluding any changes or additions) rather than offering the lowest estimate only to revisit and inform you about omitted items later.

That’s a great question! Transparent communication is at the core of everything we do. We will hold regular on-site meetings, provide daily Job Logs, and maintain email correspondence to ensure nothing falls through the cracks. While we prefer documented communication, we’re also available by phone and strive to log those discussions in the daily Job Log. Our goal is to keep you informed about the project’s status and promptly alert you to any issues that may arise..

Through our Cloud-Based Administrative Software, we deliver daily Job Logs that detail the work completed, materials ordered and/or delivered, meetings held, and any issues encountered. Each log also includes daily weather updates and photos.

In addition to Job Logs, our Cloud Based Administrative Software serves as a central hub for messaging. Messages are sent to you via email and stored in your Messaging tab. Clients are also able to comment on various areas within the platform, such as Job Logs and Selections, while we can respond directly. This keeps all communication related to a specific items organized and easily accessible.

Furthermore, our software features a chat function, and the File Section contains all project-related documents and photos for your convenience.

Yes. We will meet with you and the designer to make sure we are all on the same page. While we may offer “practical” suggestions or describe what is possible, we defer to the designer/client on all design decisions.

The short answer is, it depends. Architects, engineers, designers, and builders each serve unique roles in the construction process. Engineers are essential when moving load-bearing walls or adding additions, while architects help maintain the visual consistency of your home during additions. Designers focus on creating a cohesive aesthetic throughout the interior.

In some cases, hiring a builder first can provide valuable guidance on what is practical or what is extra, helping to maintain a reasonable budget. This approach can also reduce the number of revisions needed with the architect. Clients that hire an architect first, often say, “These are the plans, but we won’t be including this part.”

At this time, we do not offer in-house design or architecture services. However, we partner with trusted designers, architects, and engineers in our area for projects of all sizes which whose we have established working relationships. We would be happy to introduce you to the professionals we know and trust. If engineering services are required, we will coordinate with our preferred engineers, as their involvement typically necessitates direct collaboration with our team.

We place a heavy emphasis on the planning stages. As you can see, 6 of the 9 processes are before construction begins. In your Proposal, we detail an day out every line item, so when we invoice you, line items correspond to specific items.

As mentioned earlier, we typically invoice weekly based on the work completed. Through our cloud-based administrative software, clients can conveniently pay directly online. We utilize Plaid, an industry-standard encryption service, ensuring that none of your account information is stored on our end. If you prefer to pay by physical check, we can accommodate that option as well.

Our cloud-based software also accepts credit card payments, although an additional transaction fee will apply.

Regardless of your payment method, all invoices will include a due date. We ask that payments remain current to keep your project on schedule, as late payments may result in additional fees and potential delays to your project.

We encourage our clients to keep track of their project in any manner than they feel comfortable with. We do our very best to be as transparent as possible. On the left side of your Client Home Page, you will see the most up to date Job Price Summary. This displays the original Contact Price, any Approved Change Orders, any Selections Made that changed from the Contract Price, to give you a Job Running Total. Below the Job Running Total, you will see your total Payments Received and the Balance remaining for your project. Clicking the “View” link in your Job Summary, you can get a further break down of Change Orders and Invoices/ In addition, within our Cloud Based Administrative Software, in your Financial section, there is a Job Costing Budget page. This page breaks down your project by cost codes with what was originally estimated, any Revisions (Change Orders), the amount Invoiced, amount remaining to be invoiced, and Percentage of Owner Price.

Begin with a clear vision of what you want to achieve and establish a reasonable budget. Next, find a partner who is honest and genuinely interested in your project. The more detailed you are at the outset, the less confusion and fewer questions will arise later. 

If you are receiving estimates from multiple companies, ensure that you provide the same information to each. One estimate may include everything you need, while another may offer a more limited scope. The lowest estimate may not actually be the best if it omits essential elements.

Over the years, we have learned that listening to our clients is just as important as any skill we bring to the table. Remodeling your home is a personal journey, and we excel at uncovering exactly what our clients desire. Even if you’re still in the early stages of developing your ideas, we enjoy providing suggestions and guidance to help bring your vision to life.

Typically, if a job fits within our geographic area, we first determine the scope of work (size of the project) and then set the budget (amount of money you’d like to invest in your home). 

We then come back to you with some budget ranges on the various items in your scope of work.

Then, based on those estimated budget ranges, we can narrow down the scope of work and do whatever design is needed to obtain pricing. We are also happy to work with your architect or interior designers.

After pricing the design, we have subcontractors (cabinets, countertops, electrical, plumbing, etc.) that come out to accurately price the work. At that point we go to final budget and contract. Then we get a building permit, present a selection list and recommended vendors. Then, we build.

We walk clients through the process every step of the way. We’ll give you a Selection List beforehand in preparation for the job as well as during the duration of the job through warranty.

This is a difficult question to answer in a general realm. Each project is a little different. With some projects, sections such as tile, electrical fixtures may be purchased by the client, but the client will be responsible for accurate estimating as well as scheduling and delivery and warranty claims. 

With appliances, we have had projects where clients want to save money by purchasing themselves, and tell us in the end, it ended costing them more money, time and/or headaches due to delays and being onsite for install.

Some items, we do require you get through us and our vendors, but at the end of the day, it is your project and we will work with you to achieve your desired goals.

Many of our clients opt to stay in their homes while construction is underway. The decision depends on the scope of the project and how comfortable you are living in a space that may not be fully functional.  

We strive to accommodate your presence during the project and minimize dust by taping off sections of the work area. However, some dust may still be present. We make it a priority to clean up daily and reduce any potential hazards. It’s important to have a clear understanding that you will be living in a construction zone during this time.

The short answer is that it depends on how you define an estimate. We welcome the opportunity to discuss your project, our process, timelines, and financial details to help you make informed decisions. If you are seeking estimates for a property you are considering purchasing (but do not currently own), we will do our best to give you a rough verbal estimate, but typically is an extremely wide range, as we are guessing based on previous projects. There may be a fee associated with each visit. If that’s the case, we’ll always tell you in advance.

In most cases, obtaining an accurate estimate that covers all aspects of the project requires meetings with vendors, subcontractors, and several discussions with you, the client. Our estimates are thorough and take time to develop, as custom home renovations cannot be priced using a one-size-fits-all or per-square-foot approach. Details are important, and focusing on them takes time. 

When moving forward in our process and sitting down for a proposal review, a fee will apply. However, if you decide to proceed with a signed contract, this fee will be credited toward your project. If you choose not to move forward, we still aim to be a valuable resource to you as you navigate the planning process.

Our standard hours are Monday through Thursday from 8 AM to 4 PM and Friday from 8 AM to 12 PM. We typically do not schedule meetings during evenings or weekends; however, special circumstances may be considered on a case-by-case basis.

One word: relationships. We have built strong connections with everyone we work with.

We prioritize quality and take your home seriously. That’s why we hire experienced and reliable subcontractors, conduct regular inspections, and follow safety protocols and building codes. The quality of our projects depends on the craftsmanship of our subcontractors, which is why we only collaborate with the best. Every trade understands the codes, the inspectors, and their expectations. Our vendors excel in guiding clients through their selections and keeping us updated on timelines and scheduling.